Refund & Billing Policy for Pro Arm Academy LLC

Digital Sales

Payment Terms: All digital sales conducted through Pro Arm Academy LLC are final upon purchase, as customers are provided immediate access to digital copies of goods and services via email. By completing a purchase, the customer acknowledges and agrees to be bound by these terms.

Refunds and Cancellations: No refunds or credits will be issued for digital sales due to the immediate delivery and accessibility of digital content. Non-use or dissatisfaction with the content does not entitle the customer to a refund.

Binding Agreement: This policy constitutes a legally binding agreement between Pro Arm Academy LLC and the customer. This policy shall be governed by and construed in accordance with the laws of the state in which Pro Arm Academy LLC operates, without regard to its conflict of law principles. Any disputes arising under this policy shall be resolved in the state or federal courts located in the state in which Pro Arm Academy LLC operates, and the parties consent to the jurisdiction of such courts.

Pro Arm Academy Clinics

Payment Terms: Registration for Pro Arm Academy LLC clinics requires full payment at the time of registration. By registering, the athlete or their legal guardian acknowledges and agrees to be bound by the terms outlined in this policy. All payment terms will be documented in the registration confirmation.

Cancellations and Credits: If an athlete is unable to attend a clinic for which they are registered, the athlete or their legal guardian may request a credit for attendance at a future Pro Arm Academy LLC clinic. Credits are valid for twelve (12) months from the date of the original clinic, after which any unused credits will be forfeited. Pro Arm Academy LLC reserves the right to cancel a clinic for any reason without prior notice. In the event of a cancellation by Pro Arm Academy LLC, a full refund of the registration fees collected by Pro Arm Academy LLC will be issued to all registrants. Pro Arm Academy LLC is not responsible for refunds or reimbursement of incidental expenses, including but not limited to airline flights, hotel reservations, or other costs incurred in connection with the clinic.

Transfers: Athletes unable to attend a clinic may transfer their registration to another athlete who is not already registered. Transfer requests must be submitted via email to [email protected] at least seven (7) days prior to the clinic date, with the subject line "Clinic Registration Transfer - @Original Athlete Name". The email must include the reason for the transfer and the following information for the new registrant:

New athlete nameNew parent/guardian name(s)Parent/guardian phone number(s)Parent/guardian email(s) Upon receipt of this information, Pro Arm Academy LLC will contact the new registrant with further instructions regarding clinic attendance. Transfers are subject to approval by Pro Arm Academy LLC and must comply with all clinic eligibility requirements.

Billing and Non-Payment: In the event of non-payment for a clinic registration, Pro Arm Academy LLC will issue an invoice with a payment due date of fourteen (14) days from the invoice date. If payment is not received by the due date, a late fee of two percent (2%) of the outstanding balance will be applied monthly, with a five (5) day grace period following the due date. The athlete or their legal guardian is responsible for ensuring timely payment to avoid additional charges. Pro Arm Academy LLC reserves the right to pursue all legal remedies available to recover unpaid balances, including but not limited to collection actions, and the athlete or their legal guardian shall be responsible for any associated costs, including reasonable attorney fees.

Binding Agreement: This policy constitutes a legally binding agreement between Pro Arm Academy LLC and the athlete or their legal guardian. This policy shall be governed by and construed in accordance with the laws of the state in which Pro Arm Academy LLC operates, without regard to its conflict of law principles. Any disputes arising under this policy shall be resolved in the state or federal courts located in the state in which Pro Arm Academy LLC operates, and the parties consent to the jurisdiction of such courts.

In-Person Physical Therapy and Training Programs

Payment Terms: Upon agreeing to a personalized training and/or physical therapy program with Pro Arm Academy LLC, the athlete or their legal guardian may elect to pay the total program cost in full upfront or select a monthly payment plan, typically spanning three months, unless alternative payment arrangements are mutually agreed upon in writing. All payment terms, including the total cost and schedule, will be documented in a written program agreement executed by both parties prior to the commencement of services.

Billing and Non-Payment: In the event of non-payment for services rendered, Pro Arm Academy LLC will issue an invoice with a payment due date of fourteen (14) days from the invoice date. If payment is not received by the due date, a late fee of two percent (2%) of the outstanding balance will be applied monthly, with a five (5) day grace period following the due date. The athlete or their legal guardian is responsible for ensuring timely payment to avoid additional charges. Pro Arm Academy LLC reserves the right to pursue all legal remedies available to recover unpaid balances, including but not limited to collection actions, and the athlete or their legal guardian shall be responsible for any associated costs, including reasonable attorney fees.

Refunds and Cancellations: No refunds will be issued for in-person physical therapy or training program services once the program has commenced, as services are tailored to the individual athlete and resources are allocated accordingly. In the event an athlete is unable to continue the program due to medical or other reasons, the athlete or their legal guardian must contact [email protected] to discuss potential adjustments or credits, which may be granted at the sole discretion of Pro Arm Academy LLC on a case-by-case basis. Any such adjustments or credits must be agreed upon in writing. Non-attendance or failure to complete the program does not entitle the athlete or their legal guardian to a refund or waiver of payment obligations.

Binding Agreement: This billing policy constitutes a legally binding agreement between Pro Arm Academy LLC and the athlete or their legal guardian. By participating in the in-person physical therapy and training programs, the athlete or their legal guardian acknowledges and agrees to be bound by these terms. This policy shall be governed by and construed in accordance with the laws of the state in which Pro Arm Academy LLC operates, without regard to its conflict of law principles. Any disputes arising under this policy shall be resolved in the state or federal courts located in the state in which Pro Arm Academy LLC operates, and the parties consent to the jurisdiction of such courts.

For any questions or concerns regarding digital sales, clinic registrations, cancellations, transfers, or in-person physical therapy and training program billing, please contact [email protected].